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Greetings: The customer is not always right, but the customer is always the customer - as long as the vendor cashes the check. If a software vendor can make money supporting customers who are on downlevel hardware, then that is what should be done; otherwise not. This assumes that "make money" takes into account: - opportunity costs for resources used - customer good will for future purchases - the ethics of putting a customer at *actual* risk if a hardware failure occurs It may be ironic, but the legendary reliability of the i/400 OS/hardware combination actually suggests that the *actual* risk of not upgrading is significantly lower than for other platforms. Note that there is normally extremely little *actual* risk, often none at all, that arises from "missing out on new features". This may be heresy in some parts of our industry, but that doesn't mean it isn't true. Of course, it doesn't mean there isn't value to new features, either. And with that we return to the customer, whose prerogative it is to decide whether the value received exceeds the value paid. Darrell Darrell A. Martin - 630-754-2187 Manager, Computer Operations dmartin@xxxxxxxxxxxxx This e-mail, including attachments, may contain information that is confidential and/or proprietary, and may only be used by the person to whom this email is addressed. If the recipient of this e-mail is not the intended recipient or an authorized agent, the reader is hereby notified that any dissemination, distribution, or copying of this e-mail is prohibited. If this e-mail has been delivered to you in error, please notify the sender by replying to this message and deleting this e-mail immediately.
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