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One of my customers with a larger printer(6405) seems to be getting only fair service from current rep. I get the impression that he covers a VERY large territory and has a limited skill set on the older printers. He gets it fixes "eventually". He seems to be a "order a part", "try that part", "order another part" kind of guy. IBM service varies a lot these days... ChadB@xxxxxxxxxxxxxxxxxxxx wrote:
I'm interested to get some feedback here... Has anyone noticed a recent change in IBM's hardware service delivery involving printers? We have noticed a definite shift here in the past 2 months and i'm curious to see if any others have noticed the same. I won't say if it has been a positive or negative change that we've noticed... Thanks for any feedback you can give!
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