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We use a wiki for internal documentation, test procedures, etc. I wasn't crazy 
about it at first but I have to admit it's kind of nice because anyone can add 
to it (this can also be a negative) and because it only needs a browser (no 
client software needed). 

I also like the fact that simple formatting is very easy to do with the markup 
language (some of them have a WYSIWYG editor). On the other hand, you can't 
always make things look exactly the way you want, like perhaps you could with a 
more cumbersome system. But if content is more important than style, a wiki 
might do just fine.

Ours only has a simple text search, which is adequate for what we need it for.

Like everything else, though, keeping info up to date can be a problem. People 
are all enthusiastic when they are adding their data for the first time, but 
keeping it updated is not nearly as much fun, people quit, get transferred, 
etc, etc, etc.

-Marty


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