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It is refreshing to see an IBM'er take responsibility; It's a much better response than JDE or Oracle would give.Here are a few that I have gotten from the JDE/Peoplesoft/Oracle customer support hot line over the years...(I have NEVER gotten a straight answer from them, by the way).
1) It is "Working As Designed" 2) You don't understand how the function is supposed to work3) Did you modify the program? If so, then YOU obviously introduced the error...
4) Oh, yeah...we know about the problem, but it won't be fixed until the next release is issued. In the meantime, we have a "Paper Fix" that we can send you so you can modify the offending program yourself to fix the problem, but we can't guarantee that it will fix your problem nor will we take responsibility for any problems that it might cause...
Regards, Steve----- Original Message ----- From: <ChadB@xxxxxxxxxxxxxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx> Sent: Wednesday, September 27, 2006 7:21 AM Subject: RE: Audit Journal Entry Now that's an authoritative response! Thanks Pat. Patrick Botz <botz@xxxxxxxxxx> Sent by: To midrange-l-bounce Midrange Systems Technical s@xxxxxxxxxxxx Discussion <midrange-l@xxxxxxxxxxxx> cc 09/26/2006 11:16 PM Subject RE: Audit Journal Entry Please respond to Midrange Systems Technical Discussion <midrange-l@midra nge.com> The "GR" audit journal entries were added to the system as a way to solve a development process problem. Often the need for a new audit journal entry in the OS was not discovered until too late in the development process to create them in time for that release. In the -- now, long ago -- past, we would have to wait for the next release to add the new audit journal entry. This time delay was not always acceptable. So, to be able to add new crucial audit journal entry codes that were not originally planned for, we created the concept of a "generic audit journal" entry or the GR. The GR entry is used for many different types of unrelated entries. The TYPE of the GR entry ("T" in this case) is supposed to tell you exactly what a specific entry means. The type also defines what kind information is stored in the other entries of this particular record. Unfortunately, a quick check of the Audit Entry Layout appendix in the Security Reference manual, seems to show that the information for the "T" entry type for GR records is missing. It was either inadvertently removed or somehow never got updated. Based on the information in a previous post of this topic, it seems that this indicates something today with an FTP connection request. I can't be sure though. As an aside, this "brilliant" idea happened to be mine and I was somehow able to convince the necessary people that this was indeed a good idea. After one or two releases, however, it became apparent that the idea may not have been quite as brilliant as I thought it was. Mea culpa... Patrick Botz Senior Technical Staff Member IBM Lab Services, Rochester Security Architecture & Consulting, i5/OS Security Architect (507) 253-0917, T/L 553-0917 CTC Fax # 507-253-2070 email: botz@xxxxxxxxxx For more information on CTC, visit our website at http://www.ibm.com/eserver/services http://www.ibm.com/servers/eserver/services -- This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/midrange-l or email: MIDRANGE-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l. _____________________________________________________________________________ Scanned by IBM Email Security Management Services powered by MessageLabs. For more information please visit http://www.ers.ibm.com _____________________________________________________________________________ ForwardSourceID:NT00053756 --------------------------------------------------------------------------------
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