Re: Nortel Phone System and Integration with iSeries ?

Kirk

I have screen pops for incoming calls only. We are using a BCLID (bulk
calling  line identification) circuit with a Nortel DMS 500. An AS/400
Java socket program talks with a Lantronix MSS100 that is connected to
the 202T modem that is on the end of the BCLID circuit. The AS/400
sends the calling number to client data queues and/or over TCPIP
sockets depending on the client application (GUI or Applet).  All the
programming was developed in-house.

If I could get outgoing calls this would be great but all I get is
incoming. It is better than nothing.

We looked at ICM (Intelligent Call Management) but never got it going.

Thanx, PLA


On 5/17/06, kirkg@xxxxxxxxxxxxx <kirkg@xxxxxxxxxxxxx> wrote:

I have a client running  very old legacy apps on a 170 running V5R3. They
are looking at replacing their current phone system and the sales rep for
the phone system asked them about integrating the phone system to their
computers. Right now I know it takes an adapter from the Nortel to the
network and a Windows based server/pc run Nortel's TAPI compliant
interface. They reference customer apps like Goldmine and ACT. So here are
a couple of questions I have...

#1 Anyone have experience with Nortel's products and the iSeries?
#2 What does it take, in general terms, to get an inbound phone call to
say bring up  selected screen from an iSeries 5250 app?
#3 Anyone have  experience with other phone manufactures and integration
with the iSeries?

Thanks
_____________________
Kirk Goins CCNA
Systems Engineer, Manage Inc.
IBM Certified i5 Solution Sales
IBM Certified iSeries Solutions Expert
IBM Certified Designing IBM e-business Solutions
Office 503-353-1721 x106 Cell 503-577-9519
kirkg@xxxxxxxxxxxxx      www.manageinc.com

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Those that understand binary, and those that don't.
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