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  3. May 2006

Re: Constant printer error messages

1. Assuming you are on auto config, and have enough growth in virtual to accommodate switcheroo here, I suggest you DELETE the config for the printer, then let it reconfigure. Reason ... auto config seems to work better when switching a display station features than switching a printer's ... when you remove one printer with one set of features, replace with another with another set, IBM plug and play is not always perfecto.
2. Check the configuration WRKCFGSTS to make sure the printer is ready to go at IPL ... it may be that there are some system defaults you not want for newly attached printers, (or in consequence of substitutions)
3. Try to help the users know the difference between CHANGE FORMS and ALIGN FORMS. We have people who ASSUME what the message is and respond thinking it is ALIGN when it is CHANGE ... we use "I" ignore a lot ... they not read the ALIGN text, respond as if that is what is there, so AS/400 is told to print whatever on what it thinks are wrong forms, then asks same question again for next report.
4. The messages that the users are ACTUALLY replying to, and how they are replying, end up in DSPMSG QSYSOPR and a message queue just for connection hassles, which you specify in WRKSYSVAL. I have DSPMSG each of these critical message queues on one menu so my people not have to remember how they spelled, just go look at system messages by type of situation.
5. Are you printing same standard forms that printer as any other? There are some trade-offs you can make (lie to AS/400) to transfer hassle between different users.
6. You might also check WRKPRB to see if IBM thinks there is any hardware problem with your hook up. 


Hi, we have a Hewlett Packard Laserjet 5 networked to our AS/400 and it is
constantly requiring user intervention to continue printing. Usually it
just demands 'Operator action' to look at the printer and determine the
problem (users just hit 'R' to continue) and sometimes, but not always,
this leads to a 'Verify alignment' message which also needs a reply.
Printing continues normally after this, but understandably the users find
this unnecessary activity inconvenient and frustrating. We have tried
using a different printer, but it actually made the problem worse. Has the
device been set up incorrectly or non-optimally? Our onsite ops skills are
rather weak so we are having difficulty diagnosing this aspect of the set
up.

Regards,

Richard
Systems Support
AB Automotive/TT Electronics Ltd

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