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  3. May 2006

Constant printer error messages

Hi, we have a Hewlett Packard Laserjet 5 networked to our AS/400 and it is 
constantly requiring user intervention to continue printing. Usually it 
just demands 'Operator action' to look at the printer and determine the 
problem (users just hit 'R' to continue) and sometimes, but not always, 
this leads to a 'Verify alignment' message which also needs a reply. 
Printing continues normally after this, but understandably the users find 
this unnecessary activity inconvenient and frustrating. We have tried 
using a different printer, but it actually made the problem worse. Has the 
device been set up incorrectly or non-optimally? Our onsite ops skills are 
rather weak so we are having difficulty diagnosing this aspect of the set 
up.

Regards,

Richard
Systems Support
AB Automotive/TT Electronics Ltd

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