RE: Constant printer error messages

Richard,
The WRKRPYLE command may help. It will let you add an entry to the
message reply list. Find the next unused sequence number, Then hit F6.
Since we do not use preprinted forms, this example here shows how to add
a reply list entry to automatically answer the load forms message. 


                         Add Reply List Entry (ADDRPYLE)

 

 Type choices, press Enter.

 

 Sequence number  . . . . . . . . SEQNBR         nnnnnn

 Message identifier . . . . . . . MSGID          CPA3394

 Compare data:                    CMPDTA

   Comparison data  . . . . . . .                'myprinter'

 

   Message data start position  .                 1

 Message reply  . . . . . . . . . RPY             'G'

 

 


> >------------------------------
> >
> >message: 4
> >date: Mon, 15 May 2006 10:45:16 +0100
> >from: Richard.Downs@xxxxxxxxxxxxxxxx
> >subject: Constant printer error messages
> >
> >Hi, we have a Hewlett Packard Laserjet 5 networked to our 
> >AS/400 and it is 
> >constantly requiring user intervention to continue printing. 
> >Usually it 
> >just demands 'Operator action' to look at the printer and 
> >determine the 
> >problem (users just hit 'R' to continue) and sometimes, but 
> >not always, 
> >this leads to a 'Verify alignment' message which also needs a reply. 
> >Printing continues normally after this, but understandably 
> >the users find 
> >this unnecessary activity inconvenient and frustrating. We 
> >have tried 
> >using a different printer, but it actually made the problem 
> >worse. Has the 
> >device been set up incorrectly or non-optimally? Our onsite 
> >ops skills are 
> >rather weak so we are having difficulty diagnosing this 
> >aspect of the set 
> >up.
> >
> >Regards,
> >
> >Richard
> >Systems Support
> >AB Automotive/TT Electronics Ltd
> >

HTH,
Terry Anderson