Re: Track-It Interface

[Keith Carpenter <carpcon@xxxxxxx>]

I'm with Jerry on this one.

We used Track-It (Intuit) with Oracle before moving to Peregrine
ServiceCenter (also sucks, but for other reasons).  Track-It had
horrible performance.  It requires a good deal of network bandwidth and
was useless on slow connections.  The web client is less resource
intensive, but buggy.

I doubt using an iSeries for the db would help Track-It.  If you're
looking to integrate iSeries applications with Track-It you might be
better off talking to Intuit about APIs.

Unfortunately "turf wars" can make for bad solutions and this sounds
like one.  If you are getting poor support from the SQL Server group,
document it and confront them.  If the solution is for your group to
take over Track-It, maybe you can run it on your own server.  If turf is
defined by the type of the "box", an integrated xSeries server, might be
the solution.

If you do run Track-It on DB2, post your results.




Jerry Draper wrote:
> Track-It is a Windows based trouble ticket system used by IT shops to 
> keep "track" of help desk issues and allow mgmt to see how many issues 
> are raised and how many get solved, etc. (performance).  There are 
> others like Remedy or my favorite, PerlDesk.
> 
> It's hard to imagine this talking to an iSeries.
> 
> These systems typically cost $100-$300 depending on how many staff 
> members you might have.
> 
> Is it worth trying to keep the data on the iSeries?
> 
> Jerry
> 
> 
> 
> Mike Pantzopoulos - (H/O) wrote:
>> My boss has a product called Track-It which seems to be a problem
>> tracking solution. It uses SQL-Server as its repository.
>>
>> I've been in his ear about consolidating as much as possible on DB2 on
>> our iSeries and now that he's sniffed the bait I've been asked to find
>> out how to point this product to DB2. 
>> When the product starts up it seems to be aware of every SQL Server on
>> our network, but can't see the iSeries. We've asked to supplier, and
>> they reply that they've never connected it to an iSeries "but they'll
>> get their technical people to look at it". 
>>
>> We have used SQL over our network to allow our web developer to invoke
>> some SQL procedures I wrote, so I know that connect process works.
>>
>> Has anyone used this product? With an iSeries?   
>>
>> This is just another chapter in the 'turf wars' between SQL Server & the
>> iSeries enterprise system here. It's a hard battle.
>>
>>
>>  
>>
>>
>> Mike Pantzopoulos
>>
>> EIG-Ansvar Limited
>> Tel  : 61 (3) 8630 3193
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>>
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