Re: Track-It Interface

[Jerry Draper <midrangel@xxxxxxxxxxxxx>]

Track-It is a Windows based trouble ticket system used by IT shops to 
keep "track" of help desk issues and allow mgmt to see how many issues 
are raised and how many get solved, etc. (performance).  There are 
others like Remedy or my favorite, PerlDesk.

It's hard to imagine this talking to an iSeries.

These systems typically cost $100-$300 depending on how many staff 
members you might have.

Is it worth trying to keep the data on the iSeries?

Jerry



Mike Pantzopoulos - (H/O) wrote:
> My boss has a product called Track-It which seems to be a problem
> tracking solution. It uses SQL-Server as its repository.
>
> I've been in his ear about consolidating as much as possible on DB2 on
> our iSeries and now that he's sniffed the bait I've been asked to find
> out how to point this product to DB2. 
> When the product starts up it seems to be aware of every SQL Server on
> our network, but can't see the iSeries. We've asked to supplier, and
> they reply that they've never connected it to an iSeries "but they'll
> get their technical people to look at it". 
>
> We have used SQL over our network to allow our web developer to invoke
> some SQL procedures I wrote, so I know that connect process works.
>
> Has anyone used this product? With an iSeries?   
>
> This is just another chapter in the 'turf wars' between SQL Server & the
> iSeries enterprise system here. It's a hard battle.
>
>
>  
>
>
> Mike Pantzopoulos
>
> EIG-Ansvar Limited
> Tel  : 61 (3) 8630 3193
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