Fax/400 slow & high call failure rate on V5R3 with internal modems -- MIDRANGE-L

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Subject: Fax/400 slow & high call failure rate on V5R3 with internal modems
From: Neil Palmer <neilpalmer400mr@xxxxxxxx>
Date: Wed, 30 Nov 2005 19:48:53 -0500 (EST)
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Is anyone having problems with 5798FAX on V5R3 with
internal modems?

Customer had a model 720 at OS/400 V5R2 with 5798FAX
V5R2.  External 7852-400 modem.  All was satisfactory.
 Average send time per page was around 45 to 70
seconds.  Call connection failure rate low.

They switched to a model 520 at V5R3 (still running
5798FAX V5R2 as that's the latest release).  They have
all the 5798FAX PTF's, and all fax related OS/LIC
internal modem hardware related PTF's installed.  They
have tried both the #2805 4 port internal modem
adapter and the base #2793 internal modem.  Call
failure rate is unacceptably high (lots of FAXC708's).
 Connection time per page for successfull faxes is
ridiculously high (averaging 215-375 seconds per
page).

Any clues/ideas/suggestions ?



Neil Palmer, Cambridge, Ontario, Canada
(This account not monitored for personal mail,
remove the last two letters before @ for that)


        

        
                
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