Re: PTFs from Denmark

["Jim Franz" <franz400@xxxxxxxxxxxx>]

<i do not want to be inflammatory...but ...>
I just hope (in the future) that IBM keeps a high level of iSeries knowledge
in their support center. My customers have been sold on the concept
of superior support for iSeries software & hardware. I have already had
some VERY BAD experiences with support calls (a year ago) where I had to 
spell many
of the words I was saying (and I'm told I have a very plain, clear, no 
accent, English
voice), and define for the operator what a PTF was (having been routed by a 
previous
support person into a phone-tree *ell).
It also took many calls to straighten out IBM GLobal Finance's recent move 
of certain
payment processing to "somewhere". I had other companies payments applied to 
my
account, an attempt to write me a check for a big credit (not mine) and much 
chaos.
It took some wonderful people in Atlanta to fix. If I took my customers thru 
such a conversion
I would be fired.... I do now watch my bank acct much closer, with potential 
foreign centers
drafting and processing IBM's payment. It could happen here or there, but I 
trust the laws
here much more...
jim
----- Original Message ----- 
From: "Ron Adams" <rondadams@xxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Friday, November 18, 2005 10:09 AM
Subject: Re: PTFs from Denmark


Okay, I'll be the serious one here, for just a moment and answer the
question.
I was told by my BP who sold us our 520, that license keys and PTF
deliviries are starting to move overseas, specifically, she mentioned
Denmark, but to not be surprised if I got packages from other countries.
Basically, and this is my own speculation, IBM is moving jobs to other
countries as it makes business sense. Or, to put it bluntly, they're
reducing costs, cutting US jobs, and employing foreign workers who can work
for less.

On 11/17/05, Phil Groschwitz <ssc1478@xxxxxxx> wrote:
> On Wed, 2005-11-16 at 11:00 -0500, Al Barsa wrote:
> > If it makes business sense for IBM, then they should do what they want.
> > Not everything that IBM does makes business sense.
> >
>
> Are they now shipped via DHL? If so, maybe DHL has a supply chain
> distribution center in Denmark ;-)
>
>
>
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