Re: POP server not downloading email -- MIDRANGE-L

Art,

There's no error message in Outlook Express, it appears to complete
normally. I will be trying Thunderbird tomorrow, but I'd hate to have to
roll out a new Mail Client to everyone unless absolutely necessary.

We are probably behind one or two cume PTF's since this is a V5R1
machine.Guess it's time to dust off the ECS modem........ ;-)


On 11/3/05, Art Tostaine, Jr. <atostaine@xxxxxxxxx> wrote:
>
> Lou:
>
> They get some messages that are in the IFS, and don't get others?
>
> In outlook express, can you look at the detailed send/receive
> entries/errors
> while it's downloading?
>
> If you try another client, does it work? Try to connect with a mozilla
> email
> reader or something.
>
> Can't be the 400, can't be. :-)
>
> Art
>
> On 11/3/05, Michael Ryan <michael@xxxxxxxxxxxxxxxxxx> wrote:
> >
> > Are you current on PTFs?
> >
> > On 11/3/05 04:06 PM, "Chris Bipes" <chris.bipes@xxxxxxxxxxxxxxx> wrote:
> >
> > > Have you restarted the MSF with a *RESET?
> > >
> > >
> > > Chris Bipes
> > > Information Services Director
> > > CrossCheck, Inc.
> > >
> > > -----Original Message-----
> > > From: midrange-l-bounces@xxxxxxxxxxxx
> > > [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Lou Schmaus
> > > Sent: Thursday, November 03, 2005 12:11 PM
> > > To: MIDRANGE-L@xxxxxxxxxxxx
> > > Subject: POP server not downloading email
> > >
> > > All,
> > >
> > > We're having a very strange problem with the POP server on our 170,
> > > running
> > > V5R1.
> > >
> > > All users use Outlook Express, with the option checked to leave a copy
> > > of
> > > every message on the server( we have another PC in the MIS office that
> > > downloads a copy of every email once a week so we can make sure
> everyone
> > > is
> > > behaving). Outlook Express automatically downloads any new mail every
> 5
> > > minutes. This has worked for at least 3-4 years, with no problems(that
> > > we
> > > know about). Like most companies, we rely heavily on email, and it's
> not
> > > unusual for some of our Cust. Svc. reps to get 100-150 emails a day.
> We
> > > usually keep 3-4 months work of email on the /400, then manually
> delete
> > > older messages in OpsNav.
> > >
> > > In the past two weeks, several users started complaining that
> customers
> > > were
> > > calling and referencing emails they never received. Checked the user's
> > > PC'
> > > and the emails weren't there. Checked the PC in MIS, and they weren't
> > > there
> > > either. Checked with our ISP(all inbound email goes through their
> > > anti-spam/virus server), and they showed the emails in question being
> > > sent
> > > to our SMTP server with no problems.
> > >
> > > Using OpsNav and WRKLNK, we were able to browse the email in the
> user's
> > > email directory, and the missing messages ARE THERE. There seems to be
> > > no
> > > rhyme or reason why the POP clients aren't retrieving it. Some
> messages
> > > have
> > > attachments, some not. Some are HTML messages, and some are plain
> text.
> > > Sometimes people are the 'TO:' address, some are the 'CC:' address.
> Some
> > > messages were sent to multiple people in our company, and one person
> got
> > > it,
> > > and one didn't. It looks like we are only missing a handful of emails
> > > out of
> > > thousands in the past two weeks, but it only takes one lost email with
> a
> > > customer order attached to create a huge problem for us.
> > >
> > > We've stopped and started the POP and SMTP servers and MSF, IPL'ed the
> > > machine, checked the server properties, made sure there were no
> changes
> > > on
> > > the firewall recently, everything we could think of. I'm pretty sure
> the
> > > problem lies in the POP server somehow, since more than 1 PC won't or
> > > can't
> > > download the same message. But I am at a complete loss as to what
> could
> > > be
> > > causing this, or how to fix it.
> > >
> > > Has anyone seen or heard of this before? Any suggestion or links to
> > > manuals
> > > would be appreciated.
> >
> > --
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> >
> >
>
>
> --
> Art Tostaine (GMAIL)
> CCA, Inc.
> Jackson, NJ 08527
> --
> This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing
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