Re: POP server not downloading email -- MIDRANGE-L

Are you current on PTFs?

On 11/3/05 04:06 PM, "Chris Bipes" <chris.bipes@xxxxxxxxxxxxxxx> wrote:

> Have you restarted the MSF with a *RESET?
> 
> 
> Chris Bipes
> Information Services Director
> CrossCheck, Inc.
> 
> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Lou Schmaus
> Sent: Thursday, November 03, 2005 12:11 PM
> To: MIDRANGE-L@xxxxxxxxxxxx
> Subject: POP server not downloading email
> 
> All,
> 
> We're having a very strange problem with the POP server on our 170,
> running
> V5R1.
> 
> All users use Outlook Express, with the option checked to leave a copy
> of
> every message on the server( we have another PC in the MIS office that
> downloads a copy of every email once a week so we can make sure everyone
> is
> behaving). Outlook Express automatically downloads any new mail every 5
> minutes. This has worked for at least 3-4 years, with no problems(that
> we
> know about). Like most companies, we rely heavily on email, and it's not
> unusual for some of our Cust. Svc. reps to get 100-150 emails a day. We
> usually keep 3-4 months work of email on the /400, then manually delete
> older messages in OpsNav.
> 
> In the past two weeks, several users started complaining that customers
> were
> calling and referencing emails they never received. Checked the user's
> PC'
> and the emails weren't there. Checked the PC in MIS, and they weren't
> there
> either. Checked with our ISP(all inbound email goes through their
> anti-spam/virus server), and they showed the emails in question being
> sent
> to our SMTP server with no problems.
> 
> Using OpsNav and WRKLNK, we were able to browse the email in the user's
> email directory, and the missing messages ARE THERE. There seems to be
> no
> rhyme or reason why the POP clients aren't retrieving it. Some messages
> have
> attachments, some not. Some are HTML messages, and some are plain text.
> Sometimes people are the 'TO:' address, some are the 'CC:' address. Some
> messages were sent to multiple people in our company, and one person got
> it,
> and one didn't. It looks like we are only missing a handful of emails
> out of
> thousands in the past two weeks, but it only takes one lost email with a
> customer order attached to create a huge problem for us.
> 
> We've stopped and started the POP and SMTP servers and MSF, IPL'ed the
> machine, checked the server properties, made sure there were no changes
> on
> the firewall recently, everything we could think of. I'm pretty sure the
> problem lies in the POP server somehow, since more than 1 PC won't or
> can't
> download the same message. But I am at a complete loss as to what could
> be
> causing this, or how to fix it.
> 
> Has anyone seen or heard of this before? Any suggestion or links to
> manuals
> would be appreciated.