Re: POP server not downloading email -- MIDRANGE-L

Lou:

They get some messages that are in the IFS, and don't get others?

In outlook express, can you look at the detailed send/receive entries/errors
while it's downloading?

If you try another client, does it work? Try to connect with a mozilla email
reader or something.

Can't be the 400, can't be. :-)

Art

On 11/3/05, Michael Ryan <michael@xxxxxxxxxxxxxxxxxx> wrote:
>
> Are you current on PTFs?
>
> On 11/3/05 04:06 PM, "Chris Bipes" <chris.bipes@xxxxxxxxxxxxxxx> wrote:
>
> > Have you restarted the MSF with a *RESET?
> >
> >
> > Chris Bipes
> > Information Services Director
> > CrossCheck, Inc.
> >
> > -----Original Message-----
> > From: midrange-l-bounces@xxxxxxxxxxxx
> > [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Lou Schmaus
> > Sent: Thursday, November 03, 2005 12:11 PM
> > To: MIDRANGE-L@xxxxxxxxxxxx
> > Subject: POP server not downloading email
> >
> > All,
> >
> > We're having a very strange problem with the POP server on our 170,
> > running
> > V5R1.
> >
> > All users use Outlook Express, with the option checked to leave a copy
> > of
> > every message on the server( we have another PC in the MIS office that
> > downloads a copy of every email once a week so we can make sure everyone
> > is
> > behaving). Outlook Express automatically downloads any new mail every 5
> > minutes. This has worked for at least 3-4 years, with no problems(that
> > we
> > know about). Like most companies, we rely heavily on email, and it's not
> > unusual for some of our Cust. Svc. reps to get 100-150 emails a day. We
> > usually keep 3-4 months work of email on the /400, then manually delete
> > older messages in OpsNav.
> >
> > In the past two weeks, several users started complaining that customers
> > were
> > calling and referencing emails they never received. Checked the user's
> > PC'
> > and the emails weren't there. Checked the PC in MIS, and they weren't
> > there
> > either. Checked with our ISP(all inbound email goes through their
> > anti-spam/virus server), and they showed the emails in question being
> > sent
> > to our SMTP server with no problems.
> >
> > Using OpsNav and WRKLNK, we were able to browse the email in the user's
> > email directory, and the missing messages ARE THERE. There seems to be
> > no
> > rhyme or reason why the POP clients aren't retrieving it. Some messages
> > have
> > attachments, some not. Some are HTML messages, and some are plain text.
> > Sometimes people are the 'TO:' address, some are the 'CC:' address. Some
> > messages were sent to multiple people in our company, and one person got
> > it,
> > and one didn't. It looks like we are only missing a handful of emails
> > out of
> > thousands in the past two weeks, but it only takes one lost email with a
> > customer order attached to create a huge problem for us.
> >
> > We've stopped and started the POP and SMTP servers and MSF, IPL'ed the
> > machine, checked the server properties, made sure there were no changes
> > on
> > the firewall recently, everything we could think of. I'm pretty sure the
> > problem lies in the POP server somehow, since more than 1 PC won't or
> > can't
> > download the same message. But I am at a complete loss as to what could
> > be
> > causing this, or how to fix it.
> >
> > Has anyone seen or heard of this before? Any suggestion or links to
> > manuals
> > would be appreciated.
>
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--
Art Tostaine (GMAIL)
CCA, Inc.
Jackson, NJ 08527