RE: Received someone else's PTF CD?

Kind of OT, but IBM is notorious for not keeping records between
departments in synch.  Case in point - we used to have our printer
maintenance contracts through them.  Almost every time we called they
told us that the printers in question were not under warranty.  After
checking with another department, they found out we were right and said
they would make the corrections on our records.  Of course, when we
called the next time, the cycle started again. 

Brian.

-----Original Message-----
From: daparnin@xxxxxxxxxxxxxx [mailto:daparnin@xxxxxxxxxxxxxx] 
Sent: Thursday, September 15, 2005 2:05 PM
To: Midrange Systems Technical Discussion
Subject: Re: Received someone else's PTF CD?





We ordered cume PTF's a couple of weeks ago and the label on the CD's
had
the name of another company.  It was the name of a leasing company.  We
bought out the lease on our 720 two years ago but maybe IBM got
something
screwed up in their records.  The paperwork looked OK and had our
company
name beneath the leasing company name.  It was just the company name on
the
label that was confusing.   As far as the CD's go after they loaded the
PTF's that we needed were there.

Dave Parnin
--
Nishikawa Standard Company
Topeka, IN  46571
daparnin@xxxxxxxxxxxxxx




 

                      Bonnie Lokenvitz

                      <BLokenvitz@xxxxxxxx        To:
midrange-l@xxxxxxxxxxxx                              
                      om>                         cc:

                      Sent by:                    Subject:  Received
someone else's PTF CD?                      
                      midrange-l-bounces@m

                      idrange.com

 

 

                      09/15/2005 10:53 AM

                      Please respond to

                      Midrange Systems

                      Technical Discussion

 





Our client has received a CD that has a customer number other than their
own
(and not ours).  Does this happen often?  PMR is 12287.



Should we inform someone? And if so, who?



Thank you,

Bonnie Lokenvitz

  Technology Consulting Inc

  320.679.2599



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