Re: California Software in the News again...

No. At least not while they were working with us. They
had granted us a 10 day single user "type in the
gobbledegook"  license while the rep was here. WHat
they didnt tell us was once the rep left (he was in
effect the single user and I dont recall a dongle in
his laptop) we would be unable to use the software. 

We ended up taking about a month to contact the rep
and explain to him what had happened, so he graciously
gave us a 30 day 2 user license and when THAT gave us
fits, call number 3 the tech told us that the program
monitors the number of stations that have it
installed, so the rest of us uninstalled it...then we
discovered the mysterious typo.

It was a PITA.

--- pnelson@xxxxxxxxxx wrote:

> Do they still use a dongle to handle the licensing?
> For you younger folks, 
> a dongle was a piece of hardware that attached to
> either the parallel or 
> the serial port (can't remember which). It somehow
> made sure that the 
> software remained on the machine associated with the
> dongle. 
> -- 
> 
> Paul Nelson
> Arbor Solutions, Inc.
> 708-670-6978  Cell
> pnelson@xxxxxxxxxx
> 
> 
> 
> 
> Jen Raihala <jen_raihala@xxxxxxxxx> 
> Sent by: midrange-l-bounces@xxxxxxxxxxxx
> 08/26/2005 09:13 AM
> Please respond to
> Midrange Systems Technical Discussion
> <midrange-l@xxxxxxxxxxxx>
> 
> 
> To
> Midrange Systems Technical Discussion
> <midrange-l@xxxxxxxxxxxx>
> cc
> 
> Subject
> Re: California Software in the News again...
> 
> 
> 
> 
> 
> 
> OUr company gave a test drive to their Infinite
> iSeries (touted as a handy all in one packager from
> you to the customers PC..no hassle, no As400 needed
> on
> the client side to compile, it was all packaged and
> ready for the PC to use and understand). 
> 
> We had 2 programmers doing the final decision making
> testing (before our temporary license ran out and
> the
> licensing was a total hassle as well. The rep told
> us
> different than their billing people). 
> 
> Our programmers had all the updates according to the
> mythical Oscar (one of their techs) and yet every
> email and phone call to tech support by our
> programmers was basically telling them to get the
> newest updates, which they had according to this
> Oscar. One of their techs even went so far as to
> tell
> our most senior programmer that he surely didnt know
> what he was talking about and insisted that all he
> needed was the updates.
> 
>  The issue that kept our techs calling them was that
> an unknown typo (I say unknown because they were
> following the manual step by step) in the packaging
> together of the modules would cause the program to
> boot you out completely to their sign in with out
> telling you where the typo was. 
> 
> Our company decided it was too much of a hassle and
> we
> dropped them.
> 
> But ya didnt hear it from me ;)
> --- ChadB@xxxxxxxxxxxxxxxxxxxx wrote:
> 
> > 
> > 
> > 
> > 
> > 
> > He sure sounds like a real stand up guy... has
> > anyone on the list ever had
> > any real experience with the company as a
> customer? 
> > Just curious...
> > 
> > 
> > 
> >              "Wilt, Charles" 
> > 
> >              <CWilt@xxxxxxxxxx 
> > 
> >              om> 
> >                    To 
> >              Sent by:                  "Midrange
> > Systems Technical 
> >              midrange-l-bounce         Discussion
> > (E-mail)" 
> >              s@xxxxxxxxxxxx 
> > <midrange-l@xxxxxxxxxxxx> 
> > 
> >                    cc 
> > 
> > 
> >              08/26/2005 09:41 
> >               Subject 
> >              AM                        California
> > Software in the News 
> >                                        again... 
> > 
> > 
> > 
> >              Please respond to 
> > 
> >              Midrange Systems 
> > 
> >                  Technical 
> > 
> >                 Discussion 
> > 
> >              <midrange-l@midra 
> > 
> >                  nge.com> 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > Interestingly enough, this time it's an iSeries
> > Network email.
> > 
> > Yesterday's NEWS Wire Daily had a story about the
> > top 10 results found when
> > you do a web search for "iSeries".  California
> > Software was apparently #6
> > on Yahoo. The iSeries network reporter interviewed
> a
> > Bruce Acacio, CEO of
> > California Software.
> > 
> > Anybody else find this vaguely disturbing?
> > 
> > Charles Wilt
> > --
> > iSeries Systems Administrator / Developer
> > Mitsubishi Electric Automotive America
> > ph: 513-573-4343
> > fax: 513-398-1121
> > 
> > 
> > --
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