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You might look at Software Knowledge base article number 25681628 - title is "Forcing a Removal of Client Access" - go to www.iseries.ibm.com/support and put that title in the search box - or the doc number.
At 01:52 PM 12/28/2004, you wrote:


HTH
Vern

My operations Manager ran the service pack update for CA400E.  (iSeries
Access for Windows).  He is an administrator on his XP SP2 box.  This ran
fine for me before I upgraded the install image to SI16496.  He was at V5R2
version prior to the timed service pack check noticing he was behind.  The
upgrade failed so I tried to un-install but that will not run.  Next I ran
the setup from the install image on our server and it ran fine.  Still he
cannot open any sessions or OPSNAV.  We cannot un-install either.  I cannot
find any info on IBM's web site that pertains to this.  (Like searching for
a needle in a hay stack.)

Does any one know how to proceed?

Christopher K. Bipes
Manager of Systems Administration
CrossCheck, Inc.
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