Re: MIS Departmental improvements

["Booth Martin" <booth@xxxxxxxxxxxx>]

Some would say "shoot the users"  but not me.   
 
I would look to match expectations with reality.  An assessment of where the
deltas are would be step one, and then do what can be done to move
expectations into alignment with reality.  Are users expecting too much? 
Too little?  Does MIS expect user skill levels that just will never occur? 
Is MIS pandering to the lowest possible user skill level, and therefore
boring the average user, and causing errors through carelessness?

---------------------------------
Booth Martin
http://www.martinvt.com
---------------------------------
-------Original Message-------
 
From: Midrange Systems Technical Discussion
Date: 10/06/04 11:12:40
To: Midrange Systems Technical Discussion
Subject: MIS Departmental improvements
 
 
 
What would you do (or have done) if you could to make your MIS the best
technical and service delivery entitiy in your eyes as well as in the eyes
of your users? I am interested in both AS/400 Centric as well as related
products and platforms.
 
 
 
 
 
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