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Rob I think there is a level of coverage below 24/7 option
Whaddya mean support line is no longer 24x7? I called them at 800-IBM-SERV just this last Saturday night, late, and talked to the person who had come onsite to observe the installation of our first 520 (as one of the first they wanted to see if it really was customer installable).
Rob Berendt -- Group Dekko Services, LLC Dept 01.073 PO Box 2000 Dock 108 6928N 400E Kendallville, IN 46755 http://www.dekko.com
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