RE: Maintenance on an 820

We have our hardware maintenance through IBM and pay quarterly.  We have 
an 820 (fc= 23AB) for which we pay (quarterly) $3200 and a 3570 tape drive 
that we pay $540.    So I would say you got a much better quote on the 820 
and far worse on the tape drive  (my .02).

We have not had any problems with our 3570 tape drive,  coming from an 8mm 
seems like the greatest thing since sliced bread, but we haven't used 
anything else.

2 years ago we got a quote from another vendor.  They provided us with a 
list of references, which we tried to call.  We finally reached one of the 
references and asked several questions, including response time.  With a 
system down situation, the reference reported that the proposed vendor 
responded "very fast, usually in only 10 - 12 hours".  Then we received 
the quote, over 10% more than IBM.

+++++++++++++++++++++++++++++++++++++++++++++++++++
 Jim Hawkins
 Eimo Americas

He is no fool who gives up what he cannot keep, to gain what he cannot 
lose. -- Jim Elliot
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