Re: Maintenance on an 820

[rob@xxxxxxxxx]

We detested our 3570's and had a lot of maintenance issues with them. 
They're history here.  However other people think I am nuts - they love 
their 3570's and have a great history with them.

One thing to consider, is that I've been told that maintenance now 
includes support line.  So instead of paying extra for support line, 
that's included.  Now, there are some people that are upset, because they 
would never report a problem and don't like paying the extra.

The third parties look at IBM pricing minus x %.  It doesn't matter if IBM 
artificially inflates maintenance to make the newer models look great (hey 
you save on maintenance costs), the third parties still use IBM pricing 
minus x% and will jack up their prices at the same time.

Rob Berendt
-- 
Group Dekko Services, LLC
Dept 01.073
PO Box 2000
Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





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Subject
Maintenance on an 820






We have an 820 that we are trying to get a maintenance contract on. IBM is 
giving us weird pricing as far as I am concerned. It has a feature code 
23A4 installed. IBM gave a quote of $12,000 for 3 year prepaid 
maintenance.

We asked if our 3570 tape system was included, IBM said NO. New quote, 3 
years prepaid $24,000. Is the 3570 tape drive that bad that it requires 
that amount for maintenance.

In generalities, what are you paying for maintenance on an 820 with a 3570 
tape drive?

TIA 

Dave Willenborg
WIT Consulting


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