Re: Don't you just love outsourcing . . .

["Jim Franz" <franz400@xxxxxxxxxxxx>]

It took lots of complaints to Dell management to get them to pull
business service back to US. I suggest the same for IBM. Go to the top.
It's unacceptable to businesses to pay support & have to deal with this.
Nor would I expect a business outside this country to have
to put up with understanding some of the more unique US dialects..
Jim Franz
----- Original Message ----- 
From: "Joe Pluta" <joepluta@xxxxxxxxxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx>
Sent: Monday, June 14, 2004 3:50 PM
Subject: RE: Don't you just love outsourcing . . .


> > From: Jeff Crosby
> >
> > Arrgh.  I'm not used to this kind of 'service' from IBM.
>
> Same thing happened to me, Jeff.  I called to straighten out a bill, and
> after explaining the situation to someone, they decided I needed to be
> sent somewhere else.  I got a "service rep" who could barely repeat back
> my customer number.  After about four minutes of getting basic
> information to this person, she then put me on hold until somebody
> finally came on line, and I basically had to repeat everything all over
> again.  All said and done it cost me an extra 20 minutes to go through
> all the layers.
>
> And this was to PAY the bill, mind you.
>
> Joe
>
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