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  3. June 2004

RE: Don't you just love outsourcing . . .

> From: Jeff Crosby
> 
> Arrgh.  I'm not used to this kind of 'service' from IBM.

Same thing happened to me, Jeff.  I called to straighten out a bill, and
after explaining the situation to someone, they decided I needed to be
sent somewhere else.  I got a "service rep" who could barely repeat back
my customer number.  After about four minutes of getting basic
information to this person, she then put me on hold until somebody
finally came on line, and I basically had to repeat everything all over
again.  All said and done it cost me an extra 20 minutes to go through
all the layers.

And this was to PAY the bill, mind you.

Joe

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