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Placed a service call to IBM Friday morning on a 6400 printer. Got no reference number. Called in just now to check because no one has called or shown up. IBM has no record on a service call on this particular printer. Placed another call. Took 7 minutes to place because the lady on the other end could not reasonably speak or understand English. Then it took another 7 minutes on hold until a 'consultant' was available. All the consultant did was 1) verify contact information, 2) ask what the problem was (which I had already detailed to the first person), 3) ask if we tried another ribbon, and then 4) dispatched it to the local CE. Arrgh. I'm not used to this kind of 'service' from IBM. -- Jeff Crosby Dilgard Frozen Foods, Inc. P.O. Box 13369 Ft. Wayne, IN 46868-3369 260-422-7531 The opinions expressed are my own and not necessarily the opinion of my company. Unless I say so.
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