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  3. January 2004

BIG Problems for IBM Support

To respond to a forum item from 1/16 regarding a problem that a customer
had getting into IBM Support:

An office building in Atlanta that houses folks who dispatch calls for
software did experience an evacuation on Friday AM, 1/16, between the hours
of 6:30 AM and 8:30 AM EST.  This was due to an electrical problem.  This
was isolated to a particular floor of the building.  At that time, a
message should have played that indicated there was a problem but that
message did not play.  That problem has since been corrected.

Any further questions or concerns may be directed to my attention.  Thank
you.


Mary Albrecht, Resolution Manager
iSeries Rochester Support Center
507/286-6230 / TL 456-6230
E-mail:  msa@xxxxxxxxxx

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