RE: subject: The age old question:

[michaelr_41@xxxxxxxxxxxxxx]

IBM does that because they charge a hefty uplift if you forget and
inadvertently drop service.

On Mon, 22 Dec 2003 09:50:46 -0600, "Vern Hamberg"
<vhamberg@xxxxxxxxxxxxxxxxxxxxxxxxx> said:
> For whatever reason, IBM does not contact customers when support
> contracts 
> are about to run out. According to the terms or Software Maintenance:
> 
> >It is your responsibility to ensure that the renewal orders are placed 
> >either directly with IBM no later than the day before the expiration date, 
> >or with an IBM Business Partner in time for the order to arrive at IBM no 
> >later than the day before the expiration date.
> 
> At least at present, in US and Canada, there's a reduced cost program for 
> Maintenance After License.
> 
> I guess it's up to BPs to be on top of this, maybe?
> 
> Vern
> 
> At 09:29 AM 12/21/2003 -0500, you wrote:
> >Rick,
> >
> >The closest thing to a customer satisfaction / problem resolution avenue
> >that I'm aware of for the iSeries is the Rochester Customer Satisfaction
> >organization, which is accessed through the iSeries Nation web site.  It
> >strikes me that because the business partner went out of business, that IBM
> >should cut some slack on the penalty and perhaps acknowledge that they
> >should have notified the account.
> >
> >It would be worth contacting them at:
> >http://www-1.ibm.com/servers/eserver/iseries/nation/contact/index.html
> >
> >They might be able to cut through the bureaucracy.
> >
> >Regards,
> >Andy Nolen-Parkhouse
> >
> > > btw,  their previous business partner went out of business, so they
> > > inadvertently / accidently let thier current ibm support contract lapse.
> > > They're now looking at a penalty to resign for support.  they've only been
> > > a couple of months off support.
> > >
> > > Rick
> >
> >
> >
> >
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