What to do with an 'answered' problem -- MIDRANGE-L

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Subject: What to do with an 'answered' problem
From: "Lance Gillespie" <lgillespie@xxxxxxxx>
Date: Tue, 09 Dec 2003 07:46:20 -0800
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This morning our iSeries said it had a problem,
so I took the 'work with' option. The error
messages were not helpful (the 'a program
I never heard of has an error I never
heard of reported by a process I never
heard of' kind of message) so I reported
the problem.  The iSeries phones home
and a minute later the status of the
problem has changed to 'answered'.

The meaning of 'answered' seems to imply
that I am supposed to do something now,
but I cannot figure out what.  Can anyone
point me to the problem resolution procedure
manual for v4r5?

Thanks.

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Follow-Ups:

Re: What to do with an 'answered' problem , mkrouse

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