Re: web cookies and other requirements

["Jim Franz" <franz400@xxxxxxxxxxxx>]

> Are you getting lots of complaints from many people or lots of
> complaints from a small few?

We had heavy complaints (like, I'll take my business elsewhere..) from a few
high-volume (to us) customers. This customer of mine is a small shop,
perhaps 100 customers a day
visit to view their order statuses, and 20 or so enter new orders, from 2 -
50 orders
each. 99.99% existing customers. The several complainers said "they were not
allowed
to accept cookies". We had the front end web company re-write so that it
will work
with or without cookies, it was only a registration and visit tracking front
end..
My order entry app never used cookies itself.
jim

----- Original Message ----- 
From: "Chuck Ackerman" <CAckerman@xxxxxxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Tuesday, November 25, 2003 2:34 PM
Subject: RE: web cookies and other requirements


> Jim,
>
> We get about 40,000 unique visitors per day on our web site and to use
> our site requires cookies.  I have heard no complaint about cookies.
> Are you getting lots of complaints from many people or lots of
> complaints from a small few?
>
> -----Original Message-----
> From: Jim Franz [mailto:franz400@xxxxxxxxxxxx]
> Sent: Friday, November 14, 2003 7:47 AM
> To: MIDRANGE-L@xxxxxxxxxxxx
> Subject: web cookies and other requirements
>
> I would like to get some feedback on how other companies are handling
> web sites where customers access your system.
> One of my customer's marketing dept contracted to have a very
> professional looking front end web site for current & prospective
> customers to view/log in before accessing our 400 based web order entry.
> The marketing dept wants to collect data on who is seeing the site.
> The existing customers are screaming at the requirement for cookies, and
> to turn off pop up blocking (because the external site uses them to pop
> up registration screens).
> Any thoughts appreciated.
>
> jim franz
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