RE: Computer Telephone Integration - 400

["Rick Rayburn" <the400man@xxxxxxxxxxx>]

Incoming calls...various screen pops to customer service...i.e. while they 
are in an application, window pops up and announces the customer (name, 
address, etc.) who is coming in on next call.
...and similiar functionality Steve.

Any ideas?


> From: "Steve Richter" <srichter@xxxxxxxxxxxxx>
> Reply-To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
> To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
> Subject: RE: Computer Telephone Integration - 400
> Date: Sat, 1 Nov 2003 08:52:36 -0500
>
> Rick, I am curious.  How do you need the phone system to integrate with the
> AS400?
>
> -Steve
>
> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx]On Behalf Of Rick Rayburn
> Sent: Saturday, November 01, 2003 7:49 AM
> To: midrange-l@xxxxxxxxxxxx
> Subject: Computer Telephone Integration - 400
>
>
> We are currently looking to upgrade our telephone systems and their
> integration to the 400.
>
> We are trying to review products such as callpath 400 (now renamed to
> genesis I think) and cothern systems and anything else that will bring the
> 400 and our phone systems together in harmony.
>
> I would appreciate information from anyone's experiences in this area and
> also any info on the merits of using "voice over IP" systems as opposed to
> independent telephone - computer connections.
>
> Thanks much.
>
> Rick Rayburn
> NYC
>
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