Re: Computer Telephone Integration - 400

Two things in answer.

We have VoIP with most of our branches across Florida, using
the same frame relay line that we use for connecting them to
our AS400. The drops at the branches are 56K each, ours is a
T1. For the connection to each branch, the router reserves
23K for data, 23K for voice. Routers at each drop split the
data traffic and the voice.

Voice is real good, real clear, (one conversation at a
time), but the data line is a bit slow. Parent company is
getting ready to put in direct lines to the branches soon
(and to here). I've had conversations with relatives in
Central America where their end is total VoIP over the
Internet. Saves mega-dollars. Saves us money in long
distance to the branches too.

As to linking phone calls to the data on the AS400, there
are others here who can answer better than I an, but I've
worked at places that had it implemented well.

- Alan


----- Original Message -----
From: "Rick Rayburn" <the400man@xxxxxxxxxxx>
To: <midrange-l@xxxxxxxxxxxx>
Sent: Saturday, November 01, 2003 7:48 AM
Subject: Computer Telephone Integration - 400


| We are currently looking to upgrade our telephone systems
and their
| integration to the 400.
|
| We are trying to review products such as callpath 400 (now
renamed to
| genesis I think) and cothern systems and anything else
that will bring the
| 400 and our phone systems together in harmony.
|
| I would appreciate information from anyone's experiences
in this area and
| also any info on the merits of using "voice over IP"
systems as opposed to
| independent telephone - computer connections.
|
| Thanks much.
|
| Rick Rayburn
| NYC