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> From: Tom Liotta > > > >Hmm. This is a pretty specific attack on my product, > > Hmm, Joe, I feel I should suggest that your sensitivity regulator is a > touch off center. This sort of statement is totally unnecessary. I simply replied to your statement, and pointed out the flaws in your reasoning. > it most > certainly was not an "attack". To state that is was and to attribute such > an attack to me is essentialy an attack against me. You stated that my product is supported like an as-is product from Norway; I'm surprised you didn't expect it to be characterized as an attack. > The two statements were included in order to provide a context for > discussion. I expected you to understand the need for a context. And I > expected discussion, for the sake of the thread, not diatribe. By > providing specific examples, others may recognize that you and I both have > a stake. You are saying that somehow third party as-is products are more reliable and/or better supported than commercial products, and that somehow IBM will support them better. There is no "stake" here, and my statement was not a diatribe. You're simply wrong. > In any case, you seemed to gloss over the fundamental difference that I > pointed out. Python in particular comes with source code available. I know > that PowerTech source is not included with the product; perhaps that's not > true in your case. Who cares? If my stuff breaks, you call your PSC/400 representative. They will react faster than an email to Per Gummedal. Perhaps that's not true for PowerTech, I don't know. > Because a customer may compile Python and run it, numerous potential > problems are possibly resolvable via standard IBM support. It certainly > wouldn't be the first time that an application highlighted a problem that > IBM eventually PTF'd or that IBM support recommended an existing PTF for. This has nothing to do with the issue. If Python doesn't run as advertised, you either debug it yourself or email Norway. If it doesn't work, it is an application error and you the end user are required to fix it, not IBM. Whereas IBM is obligated to fix a problem in RPG or WebSphere, and I am obligated to fix problems with my product. I don't know about PowerTech, but we're funny that away. That's one reason why we have no outstanding bugs. > And IBM will even provide application support though not without > additional cost. Of course, IBM support comes at a price even for their > own products. I have never paid to have an RPG error fixed. > Given that Python has source available and that it's a programming > language and that the particular flavor of Python that was referenced is > intended for iSeries systems, I hardly think it's beyond reason that it > would be downloaded, installed, used and possibly even maintained by > iSeries programmers. Given that, I don't see that IBM support would be any > different than it would for any other application environment. At least, > it never has been for any similar situation I've been in. I don't even fully understand this statement, since I don't know what an "application environment" is, but it is certainly beyond reason to think that IBM would provide the same support for some third-party product you installed, as they would provide for RPG or WebSphere errors, or the support I would provide for my product. If you find flaws in PSC/400 code, we fix them and we don't charge you for it. IBM wno't charge you for errors in the RPG runtime. IBM will charge you to fix flaws in Per Gummedal's Python runtime. I don't know how much PowerTech charges customers when they find bugs in PowerTech code. Until this point, I had assumed nothing, but perhaps I'm wrong. > At times, I've shipped my own source to IBM to compile and test so they > could replicate a problem. I see no reason why I couldn't do the same with > a Python module. Only if it uncovers a problem in the IBM runtime. If it's a problem in the Python runtime not related to a compiler or OS problem, they're simply going to tell you to fix it yourself. > Aside from that, if you choose to view anything in my previous reply as an > "attack", there's not much I can do about it. Your views are personal. But > I'd certainly appreciate if you wouldn't publicly make such an > association. It's not an association, or an implication, or even an insinuation; it's a statement. If you continue to assert that the support for my product is only as good as the support for an as-is product from Norway, I will consider it an attack, and a libelous one at that. Good grief. Joe
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