Re: How to tork off a customer

[Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>]

Rubino, Jim wrote:

> I have worked with ASC for almost 2 years now and I have never ever had a
> problem of not being able to get in touch with someone. They have always
> been very reactive to my calls/emails. I am not sure where the break down in
> communication is, but ASC has some great products and service.  I am sure
> that if you would have called and asked for support to get an additional
> code yesterday or today.......someone would have given you a new code.

It was 5:45pm when it failed, so when I tried calling them their office 
was closed.  I tried both extension numbers that I had with no answer. 
Left the VM on one of them.  Then left another VM at this home phone. 
(Since my post I got chided by ASC for misquoting.  That home phone is 
only used on Fridays when the employee works from home.)

> I know that one of the biggest pet peeves for anyone, is not being able to
> get a hold of someone 
> to talk to when you have a problem.  In this case I am sure that this
> instance is a fluke. 

I hope/think so.  I've been a customer for a lot longer than 2 years. 
To top it all off, I was told by ASC this morning I could have got a 
code off their web site last night.  I was never told that before either.

--
Jeff Crosby
Dilgard Frozen Foods, Inc.
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531

The opinions expressed are my own and not necessarily
the opinion of my company.  Unless I say so.