RE: Access & Restricted State

["Andy Nolen-Parkhouse" <aparkhouse@xxxxxxxxx>]

Steven,

Your options are really rather limited.  Through a variety of mechanisms
you should be able to provide access to the console.  Whether you use a
program like PCAnywhere on twinax emulation or configure a RAS connection
to an Operations Console session or just have people walk over to the
console is really dependent on other factors.  One person can get in at a
time and they must do it at the console.

I realize this wasn't your question, but it might be worth examining why
they spend so much time in restricted state that this becomes a problem.
If they are dedicating the system so that users cannot access the system
during backup, then there may be solutions such as ending various
subsystems while allowing a private subsystem to remain up for the
support teams' interactive work.

Regards,
Andy Nolen-Parkhouse

> bounces@xxxxxxxxxxxx] On Behalf Of Segars, Steven
> Subject: RE: Access & Restricted State
> 
> Here is what I am working with, this is what the customer ask:
> 
> "Please further investigate to resolve the issue that will enable our
> support team to log on to our system when at restricted state.  "
>