Re: V5R1M0 9406-270 (Failed 9Gig Raided disk)

Yes it is a Refurb disk.  That's an interesting number of failure in an
iSeries 400 environment.  I have only seen 1 failed disk since I stated on
400 in 1990 and it was mid 2002.

I will keep all posted.

Dare


----- Original Message -----
From: "Justin Haase" <JHaase@jackhenry.com>
To: <midrange-l@midrange.com>
Sent: Wednesday, January 01, 2003 2:25 PM
Subject: RE: V5R1M0 9406-270 (Failed 9Gig Raided disk)


> Let me put it this way - in the past 3 years I've seen 30+ 8.58Gb 10k RPM
> drives fail (and heard many many worse stories than the ones I have).  It
> wouldn't surprise me.  Quality has improved dramatically, either through
> better drives or more accepting microcode parms.
>
> Do let us know what it was.  I'm no CE, and I can't examine the machine,
but
> I still have my bet on the new drive being bad, assuming that all
procedures
> and processes are being completed in the correct fashion, which is how it
> sounds so far.
>
> Did the box it came in say "servicable used part"?
>
> jch
>
> -----Original Message-----
> From: Oludare [mailto:oludare@ix.netcom.com]
> Sent: Wednesday, January 01, 2003 12:19 PM
> To: midrange-l@midrange.com
> Subject: Re: V5R1M0 9406-270 (Failed 9Gig Raided disk)
>
>
> Thanks Philipp, in fact I did just that yesterday but I have bring the
> system up yet and maybe not until tomorrow.
>
> Justin:  Do you mean by saying "I'd put my money....", that the old disk
and
> the new one are both bad?
>
> Dare
>
> ----- Original Message -----
> From: "Philipp Rusch" <Philipp.Rusch@rusch-edv.de>
> To: <midrange-l@midrange.com>
> Sent: Wednesday, January 01, 2003 10:20 AM
> Subject: Re: V5R1M0 9406-270 (Failed 9Gig Raided disk)
>
>
> > Could be the backplane as well.
> > I had this type of error on some early 170s where either the first
> > or the last slot in the array showed failing disk drives ...
> > until they mounted a metal "stiffening profile" onto the
backplane-board.
> > Did you try another slot, though ?
> >
> > BTW:  Happy New Year !
> >
> > Regards from Germany, Philipp Rusch
> >
> > Justin Haase schrieb:
> >
> > > I'd put my money on the new disk itself, considering the other ones
are
> > > still working OK.
> > >
> > > jch
> > >
> > > -----Original Message-----
> > > From: Oludare [mailto:oludare@ix.netcom.com]
> > > Sent: Tuesday, December 31, 2002 8:47 PM
> > > To: midrange-l@midrange.com
> > > Subject: Re: V5R1M0 9406-270 (Failed 9Gig Raided disk)
> > >
> > > Sorry guys,  I have missed the postings cause the family here is
getting
> all
> > > my attention.
> > > Yes, I agree with you guys there is likely a problem from the factory.
> I
> > > think it is with the disk controller
> > > since the replacement disk is not registering after removing the
> "Failed"
> > > disk.  I will definitely let you guys
> > > know how I get it all resolved.
> > >
> > > Dare
> > >
> > > ----- Original Message -----
> > > From: "Justin Haase" <JHaase@jackhenry.com>
> > > To: <midrange-l@midrange.com>
> > > Sent: Tuesday, December 31, 2002 11:17 AM
> > > Subject: RE: V5R1M0 9406-270 (Failed 9Gig Raided disk)
> > >
> > > > Like I said, I think it depends if it was busted when the machine
came
> in.
> > > >
> > > > I can't believe that IBM would charge to fix a CIF if it was broken
> when
> > > it
> > > > showed up.
> > > >
> > > > The $500 is from the minimum 2 hour CE charge at around $250 an hour
> > > (think
> > > > it's $227 or some strange number like that)
> > > >
> > > > jch
> > > >
> > > > -----Original Message-----
> > > > From: Dan [mailto:dbcemid@yahoo.com]
> > > > Sent: Tuesday, December 31, 2002 10:16 AM
> > > > To: midrange-l@midrange.com
> > > > Subject: RE: V5R1M0 9406-270 (Failed 9Gig Raided disk)
> > > >
> > > >
> > > > Sorry for the confusion, Dare.  My comment was that I have on-site
> > > > service with my Compaq; if something goes wrong, Compaq sends a
> service
> > > > person to my location and fixes the problem.  This has been my
> > > > (somewhat recent) past experience with IBM Service too.
> > > >
> > > > Based on your experience thus far, this hardly seems "user
> serviceable"
> > > > to me.  Your past posts on this list have indicated to me that
you're
> > > > technically saavy enough to deal with a host of issues.  That you
are
> > > > struggling with this one, what does that portend for other AS/400
> > > > sys-admins whose major hardware interface reponsibilities are
dealing
> > > > with backup tapes?
> > > >
> > > > Don't get me wrong.  I'm all for user serviceable as long as the
> > > > directions are clear and concise and the "user" is fairly well
> > > > protected from creating more problems.  Swapping disk drives seems
to
> > > > potentially delve into the danger zone.
> > > >
> > > > Again, I ask:  Is this type of "IBM service" new?  $500 to have a CE
> > > > replace a defective drive on a new system covered by a warranty?
> > > >
> > > > - Dan
> > > >
> > > > --- Justin Haase <JHaase@jackhenry.com> wrote:
> > > > > Well then.  Sounds like it's time to skip the mailing list and the
> > > > > IBM .pdf
> > > > > docs and call 800.IBM.SERV.
> > > > >
> > > > > Unless the machine came from the factory with a failed disk (which
> is
> > > > > sort
> > > > > of what it sounds like), then they should do that one for free.
> > > > > Otherwise,
> > > > > be prepared to cough up around $500 to have a CE do it for you.
> > > > >
> > > > > If you're wanting to try the factory defect route, call IGF
> > > > > beforehand, see
> > > > > if they can route the call for you.
> > > > >
> > > > > jch
> > > >
> > > > __________________________________________________
> > > > Do you Yahoo!?
> > > > Yahoo! Mail Plus - Powerful. Affordable. Sign up now.
> > > > http://mailplus.yahoo.com
> > > > _______________________________________________
> > > > This is the Midrange Systems Technical Discussion (MIDRANGE-L)
mailing
> > > list
> > > > To post a message email: MIDRANGE-L@midrange.com
> > > > To subscribe, unsubscribe, or change list options,
> > > > visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l
> > > > or email: MIDRANGE-L-request@midrange.com
> > > > Before posting, please take a moment to review the archives
> > > > at http://archive.midrange.com/midrange-l.
> > > >
> > > > _______________________________________________
> > > > This is the Midrange Systems Technical Discussion (MIDRANGE-L)
mailing
> > > list
> > > > To post a message email: MIDRANGE-L@midrange.com
> > > > To subscribe, unsubscribe, or change list options,
> > > > visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l
> > > > or email: MIDRANGE-L-request@midrange.com
> > > > Before posting, please take a moment to review the archives
> > > > at http://archive.midrange.com/midrange-l.
> > > >
> > > >
> > >
> > > _______________________________________________
> > > This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing
> list
> > > To post a message email: MIDRANGE-L@midrange.com
> > > To subscribe, unsubscribe, or change list options,
> > > visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l
> > > or email: MIDRANGE-L-request@midrange.com
> > > Before posting, please take a moment to review the archives
> > > at http://archive.midrange.com/midrange-l.
> > >
> > > _______________________________________________
> > > This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing
> list
> > > To post a message email: MIDRANGE-L@midrange.com
> > > To subscribe, unsubscribe, or change list options,
> > > visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l
> > > or email: MIDRANGE-L-request@midrange.com
> > > Before posting, please take a moment to review the archives
> > > at http://archive.midrange.com/midrange-l.
> >
> > _______________________________________________
> > This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing
> list
> > To post a message email: MIDRANGE-L@midrange.com
> > To subscribe, unsubscribe, or change list options,
> > visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l
> > or email: MIDRANGE-L-request@midrange.com
> > Before posting, please take a moment to review the archives
> > at http://archive.midrange.com/midrange-l.
> >
> >
>
> _______________________________________________
> This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing
list
> To post a message email: MIDRANGE-L@midrange.com
> To subscribe, unsubscribe, or change list options,
> visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l
> or email: MIDRANGE-L-request@midrange.com
> Before posting, please take a moment to review the archives
> at http://archive.midrange.com/midrange-l.
>
> _______________________________________________
> This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing
list
> To post a message email: MIDRANGE-L@midrange.com
> To subscribe, unsubscribe, or change list options,
> visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l
> or email: MIDRANGE-L-request@midrange.com
> Before posting, please take a moment to review the archives
> at http://archive.midrange.com/midrange-l.
>
>