RE: V5R1M0 9406-270 (Failed 9Gig Raided disk)

Let me put it this way - in the past 3 years I've seen 30+ 8.58Gb 10k RPM
drives fail (and heard many many worse stories than the ones I have).  It
wouldn't surprise me.  Quality has improved dramatically, either through
better drives or more accepting microcode parms.

Do let us know what it was.  I'm no CE, and I can't examine the machine, but
I still have my bet on the new drive being bad, assuming that all procedures
and processes are being completed in the correct fashion, which is how it
sounds so far.

Did the box it came in say "servicable used part"?

jch

-----Original Message-----
From: Oludare [mailto:oludare@ix.netcom.com]
Sent: Wednesday, January 01, 2003 12:19 PM
To: midrange-l@midrange.com
Subject: Re: V5R1M0 9406-270 (Failed 9Gig Raided disk)


Thanks Philipp, in fact I did just that yesterday but I have bring the
system up yet and maybe not until tomorrow.

Justin:  Do you mean by saying "I'd put my money....", that the old disk and
the new one are both bad?

Dare

----- Original Message -----
From: "Philipp Rusch" <Philipp.Rusch@rusch-edv.de>
To: <midrange-l@midrange.com>
Sent: Wednesday, January 01, 2003 10:20 AM
Subject: Re: V5R1M0 9406-270 (Failed 9Gig Raided disk)


> Could be the backplane as well.
> I had this type of error on some early 170s where either the first
> or the last slot in the array showed failing disk drives ...
> until they mounted a metal "stiffening profile" onto the backplane-board.
> Did you try another slot, though ?
>
> BTW:  Happy New Year !
>
> Regards from Germany, Philipp Rusch
>
> Justin Haase schrieb:
>
> > I'd put my money on the new disk itself, considering the other ones are
> > still working OK.
> >
> > jch
> >
> > -----Original Message-----
> > From: Oludare [mailto:oludare@ix.netcom.com]
> > Sent: Tuesday, December 31, 2002 8:47 PM
> > To: midrange-l@midrange.com
> > Subject: Re: V5R1M0 9406-270 (Failed 9Gig Raided disk)
> >
> > Sorry guys,  I have missed the postings cause the family here is getting
all
> > my attention.
> > Yes, I agree with you guys there is likely a problem from the factory.
I
> > think it is with the disk controller
> > since the replacement disk is not registering after removing the
"Failed"
> > disk.  I will definitely let you guys
> > know how I get it all resolved.
> >
> > Dare
> >
> > ----- Original Message -----
> > From: "Justin Haase" <JHaase@jackhenry.com>
> > To: <midrange-l@midrange.com>
> > Sent: Tuesday, December 31, 2002 11:17 AM
> > Subject: RE: V5R1M0 9406-270 (Failed 9Gig Raided disk)
> >
> > > Like I said, I think it depends if it was busted when the machine came
in.
> > >
> > > I can't believe that IBM would charge to fix a CIF if it was broken
when
> > it
> > > showed up.
> > >
> > > The $500 is from the minimum 2 hour CE charge at around $250 an hour
> > (think
> > > it's $227 or some strange number like that)
> > >
> > > jch
> > >
> > > -----Original Message-----
> > > From: Dan [mailto:dbcemid@yahoo.com]
> > > Sent: Tuesday, December 31, 2002 10:16 AM
> > > To: midrange-l@midrange.com
> > > Subject: RE: V5R1M0 9406-270 (Failed 9Gig Raided disk)
> > >
> > >
> > > Sorry for the confusion, Dare.  My comment was that I have on-site
> > > service with my Compaq; if something goes wrong, Compaq sends a
service
> > > person to my location and fixes the problem.  This has been my
> > > (somewhat recent) past experience with IBM Service too.
> > >
> > > Based on your experience thus far, this hardly seems "user
serviceable"
> > > to me.  Your past posts on this list have indicated to me that you're
> > > technically saavy enough to deal with a host of issues.  That you are
> > > struggling with this one, what does that portend for other AS/400
> > > sys-admins whose major hardware interface reponsibilities are dealing
> > > with backup tapes?
> > >
> > > Don't get me wrong.  I'm all for user serviceable as long as the
> > > directions are clear and concise and the "user" is fairly well
> > > protected from creating more problems.  Swapping disk drives seems to
> > > potentially delve into the danger zone.
> > >
> > > Again, I ask:  Is this type of "IBM service" new?  $500 to have a CE
> > > replace a defective drive on a new system covered by a warranty?
> > >
> > > - Dan
> > >
> > > --- Justin Haase <JHaase@jackhenry.com> wrote:
> > > > Well then.  Sounds like it's time to skip the mailing list and the
> > > > IBM .pdf
> > > > docs and call 800.IBM.SERV.
> > > >
> > > > Unless the machine came from the factory with a failed disk (which
is
> > > > sort
> > > > of what it sounds like), then they should do that one for free.
> > > > Otherwise,
> > > > be prepared to cough up around $500 to have a CE do it for you.
> > > >
> > > > If you're wanting to try the factory defect route, call IGF
> > > > beforehand, see
> > > > if they can route the call for you.
> > > >
> > > > jch
> > >
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