Re: Adventures in iPTF - anybody using it?

Here is a link to the list of entitlements, based on your level of IBM
support:
http://www-912.ibm.com/supporthome.nsf/document/23593836

If you DON'T have a support contract (like me), you are entitled to:

1) Software Defect Problem Reporting (Currently available for US, Australia,
and Turkey only)
        Submit Software Problems (Defect Only)
        7 Day Response Time

2) PTF Downloads via the Internet

3) Physical Device Placement Assistant

Last night, after I figured out that you have to use passive FTP when
downloading via the browser, I downloaded the entire SF99510 package (Cume,
HiPer, & Database PTF's) in approximately 2.5 hours over a RoadRunner
broadband connection (5 CD images, total size of approximately 2.5 GB).


----- Original Message -----
From: "Jim Franz" <franz400@triad.rr.com>
To: <midrange-l@midrange.com>
Sent: Friday, November 22, 2002 8:03 PM
Subject: Re: Adventures in iPTF - anybody using it?


> Andy - I think there have been recent changes in requirements.
> This is from the support web site today.
>
> Internet PTF Downloads (iPTF) -- Registration Required
>
> This facility from IBM allows you to select, order and download PTFs via
the
> Internet. To use this facility, you must have an IBM userid and password.
> To acquire an IBM userid and password, please register.
> For information and instructions for downloading PTFs from the Internet,
or
> to link to the iPTF facility, go to: Internet PTF Downloads (iPTF)
> Note: Your iSeries or AS/400 system must be running OS/400 V4R2 or higher.
>
> Ordering PTFs on Media (CD-ROM) via Internet -- FEE BASED
>
> - Available to US iSeries and AS/400 Monthly Support Line Contract
customers
> When ordering PTFs on Media (CD-ROM) via the Internet, you must:
> Be a United States (US) iSeries or AS/400 Monthly Support Line Contract
> customer AND be Registered to use the Internet Facility.
> Order PTFs on Media
>
> Ordering via Voice Support -- FEE BASED
>
> iSeries and AS/400 customers that have a Telephone (Voice Support)
Software
> Support Contract may call their Support Center to order PTFs.
>
> For United States customers:
> Orders for PTFs on Media received via Voice Support are normally processed
> within the same business day.
>
> Ordering via United States Program Services for Supported Releases
>
> The base set of Program Services for supported OS/400 Releases provides
the
> ability for the customer to order PTFs using:
> Electronic Customer Support (ECS)
> ECS facilitates automatic problem analysis and electronic download of
PTFs.
> Customers can also utilize this facility to request preventative fixes on
> media. ECS is available on a 24 hour basis and may require IBM Maintenance
> Agreement if ordering microcode PTFs. Details about the Universal
Connection
> for ECS, including configuration scenarios and troubleshooting, are
> available in the Redbook, "iSeries Universal Connection for Electronic
> Support and Electronic Services" , SG24-6224.
> Facsimile (FAX)
> To contact by Facsimile in the US:
> Print and complete Document #4792 (blank form).
> FAX completed form to IBM via PTFs FAX phone: (800) 288-9584.
> Orders for PTFs on Media received by FAX will be processed within seven
(7)
> business days.
> United States Mail
> To contact by U.S. Mail:
> Print and complete Document #4792 (blank form).
> Then mail to:
> IBM Corporation
> Highway 52 North
> Department LYJ
> Rochester, MN 55901
>
> jim franz
>
> ----- Original Message -----
> From: "Andy Nolen-Parkhouse" <aparkhouse@attbi.com>
> To: <midrange-l@midrange.com>
> Sent: Friday, November 22, 2002 7:02 AM
> Subject: RE: Adventures in iPTF - anybody using it?
>
>
> > Steve,
> >
> > I don't think that a support-line contract is the trigger for PTF
> > ordering.  If you're on hardware maintenance and/or software
> > subscription, you should be able to do this.  Sorry not to be more
> > specific, but I'm reasonably sure that support-line is not a
> > requirement.
> >
> > Regards,
> > Andy Nolen-Parkhouse
> >
> > > admin@midrange.com] On Behalf Of Steve Landess
> > > Subject: Adventures in iPTF - anybody using it?
> > >
> > > All,
> > >
> > > I don't have a support line agreement with IBM, so I don't have the
> > > ability to order PTF's at no charge on CD-ROM media (at least that is
> > > my understanding).
> > > Frustrated in Austin,
> > >
> > > Steve Landess
> > > (512) 423-0935
> >
> > _______________________________________________
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>
>
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