Re: Peregrine EDI software and trouble shooting a line.

Rob,


we've experienced numerous problem with this exact combination: Peregrine
and GEIS. The likely cause of your issue could be any of the ones you
named. To resolve it, there is a few things you can do:

1. Retry by answering the message with a C, if applicable and restarting
your session. You can also put a trace on the phone line to verify what is
hapenning, if you are familiar with the ACKs and so forth, actual
communication sessions low-level logs.

2. If the problem is related to your modem, you could try resetting it, if
it is local to you. The main setting in the AS400 config would be the DSR
timeout, try increasing it.

3. GEIS could be not answering, although that would also generate a
different message to that effect. Depending on what number you are calling,
the modem pool is not always available. Chances are they will never admit
to this.

4.  The phone line also could be an issue, although this is probably the
least likely cuplrite. Last place I would look.

5. Switch to FTP/HTTP(S)!







rob@dekko.com@midrange.com on 11/19/2002 01:28:40 PM

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Subject:    Peregrine EDI software and trouble shooting a line.





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       Normally the Peregrine software, (or whatever their nom du jour is),
       works
       fine.  But lately we've been having an issue with recurring errors
       during
       communications.  Sometimes it works; sometimes it doesn't.
       A sample is:
       CPA5902:  Controller CN2196BSC not contacted. Call out request
       failed. (C
       R)


Any suggested problem handling steps?
       Replace the modem?
       Change some configuration settings in the line and/or controller
       descriptions?
       Replace the phone line?
       Problem at remote end (GEIS)?


Rob Berendt
       --
       "They that can give up essential liberty to obtain a little
       temporary
       safety deserve neither liberty nor safety."
       Benjamin Franklin
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