RE: Peregrine EDI software and trouble shooting a line.

["Burns, Bryan" <burnsbm@xxxxxxxxxxxxxxxxxxxx>]

We've been getting that same error with the Peregrine software and ADVANTIS
VAN for years.  We dial out six times a day and probably get the error 1 in
25 attempts.

We usually give the job a retry, if that does not work we reset the modem.

I suspect it is the VAN not answering.

-----Original Message-----
From: rob@dekko.com [mailto:rob@dekko.com]
Sent: Tuesday, November 19, 2002 12:29 PM
To: midrange-l@midrange.com
Subject: Peregrine EDI software and trouble shooting a line.


Normally the Peregrine software, (or whatever their nom du jour is), works
fine.  But lately we've been having an issue with recurring errors during
communications.  Sometimes it works; sometimes it doesn't.
A sample is:
CPA5902:  Controller CN2196BSC not contacted. Call out request failed. (C
R)

Any suggested problem handling steps?
Replace the modem?
Change some configuration settings in the line and/or controller
descriptions?
Replace the phone line?
Problem at remote end (GEIS)?

Rob Berendt
--
at http://archive.midrange.com/midrange-l.