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  3. November 2002

Re: What Do You Think?

I have to agree with Jeff.  I don't have enough computing power to calculate the
number of times I've had to go down the road of proving that we bought and paid 
for
a service contract of some sort.  They always find it, and we always get what we
need.

Conspiracy?  No.  Incompetence? Seems like it.  I don't think all that handling 
does a
whole lot for their bottom line.

--Chris

On 14 Nov 2002 at 11:19, Jeff Crosby wrote:

>
> I think it was an oversight on their part.
>
> The cynical part of me, based on my experience with IBM's billing and
> recording of serial numbers, is that IBM borders on incompetence (sp?)
> in this area.
>

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