Re: IBM and customer service

Guys,

I just got a call from some guy from IBM.  We talked and I told him about
the situation and the LIST.  He will get back to me with answer and I will
post it on the LIST.  Will reveal the name once he gives the go ahead.

Dare

----- Original Message -----
From: "jt" <jt@ee.net>
To: <midrange-l@midrange.com>
Sent: Tuesday, October 22, 2002 12:31 PM
Subject: RE: IBM and customer service


> Howard, I never HAVE figured out how IBM makes a decision to change their
> business processes.  Probably wasn't even made in the iSeries Division.
>
> SOMEBODY, (or more likely some group of people), made a decision that
> effects their customers adversely.  I was sarcastically agreeing with You,
> and pointing out that this decision wasn't made responsibly...  The people
> are probably VERY responsible, though, even though the decision wasn't.
> Customers weren't notified in advance and are now ticked off.
>
> I hear the word "ecosystem" used to describe the marketspace, a lot over
the
> past year or so...  Changes like this one, from what I've heard on the
list,
> ripple out in a big way...  It's like going to MacDonald's and finding out
> they don't serve hamburgers anymore...!
>
>
> Ah well.  Same-ole same-old...  Just got off nice "Chat with Citizens",
and
> big news (to me) was that iSeries is at the center of an IBM intra-grid
> effort...!
>
>
>
> | -----Original Message-----
> | [mailto:midrange-l-admin@midrange.com]On Behalf Of Weatherly, Howard
> | Ok, jt, that went right over my head!
>
> | -----Original Message-----
> | From: jt [mailto:jt@ee.net]
> | Sent: Tuesday, October 22, 2002 11:08 AM
> | To: midrange-l@midrange.com
> | Subject: RE: IBM and customer service
> |
> |
> | | Either way, the responsible individual is/was not thinking
> | | correctly on this
> | | one.
> |
> | Howard, imo "responsible individual" is pretty daggone GENEROUS... ;-D
>
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