Re: How to submit an APAR

Try this but you have to register your system and company with IBM. You get
a user id and password.

http://www-912.ibm.com/supporthome.nsf/document/16875538


----- Original Message -----
From: "Al Barsa" <barsa@barsaconsulting.com>
To: <midrange-l@midrange.com>
Sent: Tuesday, June 25, 2002 10:02 AM
Subject: RE: How to submit an APAR


>
> The "warrantee" does not give you voice support.  It allows you to send an
> e-mail or fax to IBM, for which they have "n" hours to get back to you.
>
> If it's a bug that affects you only, rots-of-ruck.  If it affects IBM's
> intellectual property, you might even get a phone call back.
>
> Al
>
> Al Barsa, Jr.
> Barsa Consulting Group, LLC
>
> 400>390
>
> 914-251-1234
> 914-251-9406 fax
>
> http://www.barsaconsulting.com
> http://www.taatool.com
>
>
>
>
>
>
>                       "Carl Galgano"
>                       <cgalgano2@edicons        To:
<midrange-l@midrange.com>
>                       ulting.com>               cc:       "Ashley Waters"
<awaters@frostyacres.com>
>                       Sent by:                  Subject:  RE: How to
submit an APAR
>                       midrange-l-admin@m
>                       idrange.com
>
>
>                       06/25/2002 09:53
>                       AM
>                       Please respond to
>                       midrange-l
>
>
>
>
>
>
> Should this not be covered under the warrantee of the OS license?
> cjg
>
> Carl J. Galgano
> EDI Consulting Services, Inc.
> 550 Kennesaw Avenue, Suite 800
> Marietta, GA  30060
> (770) 422-2995 - voice
> (419) 730-8212 - fax
> mailto:cgalgano@ediconsulting.com
> http://www.ediconsulting.com
> AS400 EDI, Networking, E-Commerce and Communications Consulting and
> Implementation
> http://www.icecreamovernight.com
> Premium Ice Cream Brands shipped Overnight
>
> "You ain't gonna learn what you don't want to know" - rw
>
> -----Original Message-----
> From: midrange-l-admin@midrange.com
> [mailto:midrange-l-admin@midrange.com] On Behalf Of Kirk Goins
> Sent: Monday, June 24, 2002 7:39 PM
> To: midrange-l@midrange.com
> Subject: RE: How to submit an APAR
>
>
> I wish you luck. Try (800) 237-5511 which is the SW support number. With
> out a SW support contract IBM most likely won't even talk to them. They
> may have to sign at least an hourly contract.
>
> __________________________________________________
> Kirk Goins
> IBM Certified iSeries Technical Solutions Expert
> Pacific Information Systems - An IBM Business Partner
> 503-674-2985           kirkg@pacinfosys.com
>
>
> -----Original Message-----
> From: Carl Galgano [mailto:cgalgano2@ediconsulting.com]
> Sent: Monday, June 24, 2002 3:26 PM
> To: Midrange List
> Subject: How to submit an APAR
>
>
> I have a client who has been getting lots of errors in their SMTP server
> job and logs a software problem in WRKPRB.  Running the analysis always
> says it is an application error of some sort (100% chance) and the
> program is an IBM system object in QSYS.  I have reported the problem
> via ECS (3 times now over the past 6 months) to see if there is an
> available PTF for the issue.  (The client is on V5R1 and has all the
> latest PTFs related to SMTP and TCP).  I always get a response that, the
> problem has not been reported before, and I should submit an APAR.  So I
> finally followed the directions on the screen and saved the requested
> object to an APAR library and saved the library to tape.
>
> As usual, here is where the fun begins.  I contacted the Business
> Partner who sold the box to the client, and she directed me to a web
> site.  The website requires a user name and password.  She also
> suggested I call 800-IBM-SERV, but the person I spoke to there had no
> idea what an APAR was, could not decide it I need to talk to hardware or
> software support (the client does not have IBM maintenance).  After
> messing with her on the phone for quite a while, I thought I would ask
> the experts.   So...... How the heck do you submit an APAR tape?????
>
> This SHOULD be simple, but since it involves IBM, it is not.
>
> Once again, thanks in advance to all who can help.
> cjg
>
> Carl J. Galgano
> EDI Consulting Services, Inc.
> 550 Kennesaw Avenue, Suite 800
> Marietta, GA  30060
> (770) 422-2995 - voice
> (419) 730-8212 - fax
> mailto:cgalgano@ediconsulting.com
> http://www.ediconsulting.com
> AS400 EDI, Networking, E-Commerce and Communications Consulting and
> Implementation http://www.icecreamovernight.com Premium Ice Cream Brands
> shipped Overnight
>
> "You ain't gonna learn what you don't want to know" - rw
>
>
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