|
As a BP, we cannot use our support line contract for customer problems. We do not sell systems without a support line contract. Al Al Barsa, Jr. Barsa Consulting Group, LLC 400>390 914-251-1234 914-251-9406 fax http://www.barsaconsulting.com http://www.taatool.com "Carl Galgano" <cgalgano2@edicons To: <midrange-l@midrange.com> ulting.com> cc: Sent by: Subject: RE: How to submit an APAR midrange-l-admin@m idrange.com 06/25/2002 11:22 AM Please respond to midrange-l I thought you were a business partner Al? If one of your customers had an APAR to submit, couldn't you do it on their behalf? cjg Carl J. Galgano EDI Consulting Services, Inc. 550 Kennesaw Avenue, Suite 800 Marietta, GA 30060 (770) 422-2995 - voice (419) 730-8212 - fax mailto:cgalgano@ediconsulting.com http://www.ediconsulting.com AS400 EDI, Networking, E-Commerce and Communications Consulting and Implementation http://www.icecreamovernight.com Premium Ice Cream Brands shipped Overnight "You ain't gonna learn what you don't want to know" - rw -----Original Message----- From: midrange-l-admin@midrange.com [mailto:midrange-l-admin@midrange.com] On Behalf Of Al Barsa Sent: Tuesday, June 25, 2002 11:19 AM To: midrange-l@midrange.com Subject: RE: How to submit an APAR I don't know it, because I have voice support. Al Al Barsa, Jr. Barsa Consulting Group, LLC 400>390 914-251-1234 914-251-9406 fax http://www.barsaconsulting.com http://www.taatool.com "Carl Galgano" <cgalgano2@edicons To: <midrange-l@midrange.com> ulting.com> cc: Sent by: Subject: RE: How to submit an APAR midrange-l-admin@m idrange.com 06/25/2002 10:07 AM Please respond to midrange-l Hi Al, thanks. Do you an email address I can send to? All I am looking for is to mail a tape to IBM. Shouldn't the business partner be able to help? cjg Carl J. Galgano EDI Consulting Services, Inc. 550 Kennesaw Avenue, Suite 800 Marietta, GA 30060 (770) 422-2995 - voice (419) 730-8212 - fax mailto:cgalgano@ediconsulting.com http://www.ediconsulting.com AS400 EDI, Networking, E-Commerce and Communications Consulting and Implementation http://www.icecreamovernight.com Premium Ice Cream Brands shipped Overnight "You ain't gonna learn what you don't want to know" - rw -----Original Message----- From: midrange-l-admin@midrange.com [mailto:midrange-l-admin@midrange.com] On Behalf Of Al Barsa Sent: Tuesday, June 25, 2002 10:02 AM To: midrange-l@midrange.com Subject: RE: How to submit an APAR The "warrantee" does not give you voice support. It allows you to send an e-mail or fax to IBM, for which they have "n" hours to get back to you. If it's a bug that affects you only, rots-of-ruck. If it affects IBM's intellectual property, you might even get a phone call back. Al Al Barsa, Jr. Barsa Consulting Group, LLC 400>390 914-251-1234 914-251-9406 fax http://www.barsaconsulting.com http://www.taatool.com "Carl Galgano" <cgalgano2@edicons To: <midrange-l@midrange.com> ulting.com> cc: "Ashley Waters" <awaters@frostyacres.com> Sent by: Subject: RE: How to submit an APAR midrange-l-admin@m idrange.com 06/25/2002 09:53 AM Please respond to midrange-l Should this not be covered under the warrantee of the OS license? cjg Carl J. Galgano EDI Consulting Services, Inc. 550 Kennesaw Avenue, Suite 800 Marietta, GA 30060 (770) 422-2995 - voice (419) 730-8212 - fax mailto:cgalgano@ediconsulting.com http://www.ediconsulting.com AS400 EDI, Networking, E-Commerce and Communications Consulting and Implementation http://www.icecreamovernight.com Premium Ice Cream Brands shipped Overnight "You ain't gonna learn what you don't want to know" - rw -----Original Message----- From: midrange-l-admin@midrange.com [mailto:midrange-l-admin@midrange.com] On Behalf Of Kirk Goins Sent: Monday, June 24, 2002 7:39 PM To: midrange-l@midrange.com Subject: RE: How to submit an APAR I wish you luck. Try (800) 237-5511 which is the SW support number. With out a SW support contract IBM most likely won't even talk to them. They may have to sign at least an hourly contract. __________________________________________________ Kirk Goins IBM Certified iSeries Technical Solutions Expert Pacific Information Systems - An IBM Business Partner 503-674-2985 kirkg@pacinfosys.com -----Original Message----- From: Carl Galgano [mailto:cgalgano2@ediconsulting.com] Sent: Monday, June 24, 2002 3:26 PM To: Midrange List Subject: How to submit an APAR I have a client who has been getting lots of errors in their SMTP server job and logs a software problem in WRKPRB. Running the analysis always says it is an application error of some sort (100% chance) and the program is an IBM system object in QSYS. I have reported the problem via ECS (3 times now over the past 6 months) to see if there is an available PTF for the issue. (The client is on V5R1 and has all the latest PTFs related to SMTP and TCP). I always get a response that, the problem has not been reported before, and I should submit an APAR. So I finally followed the directions on the screen and saved the requested object to an APAR library and saved the library to tape. As usual, here is where the fun begins. I contacted the Business Partner who sold the box to the client, and she directed me to a web site. The website requires a user name and password. She also suggested I call 800-IBM-SERV, but the person I spoke to there had no idea what an APAR was, could not decide it I need to talk to hardware or software support (the client does not have IBM maintenance). After messing with her on the phone for quite a while, I thought I would ask the experts. So...... How the heck do you submit an APAR tape????? This SHOULD be simple, but since it involves IBM, it is not. Once again, thanks in advance to all who can help. cjg Carl J. Galgano EDI Consulting Services, Inc. 550 Kennesaw Avenue, Suite 800 Marietta, GA 30060 (770) 422-2995 - voice (419) 730-8212 - fax mailto:cgalgano@ediconsulting.com http://www.ediconsulting.com AS400 EDI, Networking, E-Commerce and Communications Consulting and Implementation http://www.icecreamovernight.com Premium Ice Cream Brands shipped Overnight "You ain't gonna learn what you don't want to know" - rw _______________________________________________ This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l or email: MIDRANGE-L-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l. _______________________________________________ This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l or email: MIDRANGE-L-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l. _______________________________________________ This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l or email: MIDRANGE-L-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l. _______________________________________________ This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l or email: MIDRANGE-L-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l. _______________________________________________ This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l or email: MIDRANGE-L-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l. _______________________________________________ This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l or email: MIDRANGE-L-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l. _______________________________________________ This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l or email: MIDRANGE-L-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l.
As an Amazon Associate we earn from qualifying purchases.
This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].
Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.
midrange.com
