RE: How to submit an APAR

I wish you luck. Try (800) 237-5511 which is the SW support number. With out a 
SW support contract IBM most likely won't even talk to them. They may have to 
sign at least an hourly contract.

__________________________________________________
Kirk Goins
IBM Certified iSeries Technical Solutions Expert
Pacific Information Systems - An IBM Business Partner
503-674-2985           kirkg@pacinfosys.com


-----Original Message-----
From: Carl Galgano [mailto:cgalgano2@ediconsulting.com]
Sent: Monday, June 24, 2002 3:26 PM
To: Midrange List
Subject: How to submit an APAR


I have a client who has been getting lots of errors in their SMTP server
job and logs a software problem in WRKPRB.  Running the analysis always
says it is an application error of some sort (100% chance) and the
program is an IBM system object in QSYS.  I have reported the problem
via ECS (3 times now over the past 6 months) to see if there is an
available PTF for the issue.  (The client is on V5R1 and has all the
latest PTFs related to SMTP and TCP).  I always get a response that, the
problem has not been reported before, and I should submit an APAR.  So I
finally followed the directions on the screen and saved the requested
object to an APAR library and saved the library to tape.

As usual, here is where the fun begins.  I contacted the Business
Partner who sold the box to the client, and she directed me to a web
site.  The website requires a user name and password.  She also
suggested I call 800-IBM-SERV, but the person I spoke to there had no
idea what an APAR was, could not decide it I need to talk to hardware or
software support (the client does not have IBM maintenance).  After
messing with her on the phone for quite a while, I thought I would ask
the experts.   So...... How the heck do you submit an APAR tape?????

This SHOULD be simple, but since it involves IBM, it is not.

Once again, thanks in advance to all who can help.
cjg

Carl J. Galgano
EDI Consulting Services, Inc.
550 Kennesaw Avenue, Suite 800
Marietta, GA  30060
(770) 422-2995 - voice
(419) 730-8212 - fax
mailto:cgalgano@ediconsulting.com
http://www.ediconsulting.com
AS400 EDI, Networking, E-Commerce and Communications Consulting and
Implementation
http://www.icecreamovernight.com
Premium Ice Cream Brands shipped Overnight

"You ain't gonna learn what you don't want to know" - rw


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