RE: Service and Support - Part II

["Boling, David E." <bolingde@xxxxxxxxxxxxxx>]

Joe,

Your contract with IBM (or the leasing company) should specify if
maintenance is required or not. If it doesn't I wouldn't have any problem
with sending the machine back with a dead or used drive (it should be all
spelled out in the contract).

Each piece of IBM equipment is usually listed in their database with a code
(something like 21,22,31,32) that tells if it is 1) under warranty schedule
to go to maintenance, 2) warranty not schedule to go to maintenance, 3) on
maintenance, 4) not on anything. I would think that a call to the support
center should get to someone that can tell you what a machine is scheduled
for. I know hindsight is 20/20 and IBM should contact you about maintenance
but usually it doesn't happen that way.

David Boling
Rowan County Info System


-----Original Message-----
From: James Rich [mailto:james@eaerich.com]
Sent: Monday, April 08, 2002 4:11 PM
To: midrange-l@midrange.com
Subject: RE: Service and Support - Part II


On Mon, 8 Apr 2002, Joe Pluta wrote:

> > Joe, maybe I've missed this, but if you end up having to shell
> > out for a new drive, wouldn't you be better off replacing with a
> > used working drive?  Don't know what the used market is like for
> > that part, but I'd think you'd save a good chunk...
>
> Problem is, Dan, it's a leased machine.  What would IBM say about getting
a
> machine back with a used drive in it?

Put the original, broken drive back in it before you return the machine?

James Rich
james@eaerich.com