RE: Service and Support - Part II

["Art Tostaine, Jr." <art@xxxxxxxxxxx>]

Joe:

Lot's of times if you "intended" to keep it on maintenance, but let it lapse, 
IBM will charge you for all of the months you missed,
and then fix it on maintenance.

For instance, 6 months lapsed x $200 month = $1200, better than the $2300.

there was only on time we weren't able to do this.  the ce came out, found a 
defective main processor board on one of our 150's.  we
found out we weren't on maintenance, worked out the deal with the business 
office to pay our back payments.  The CE refused to fix
it.  The business office told us that he could refuse it, something about him 
having to sign off on it, which I couldn't believe.
We wound up tossing the 150.  That CE has never been allowed back in my office. 
I don't think he cares though :)
_________________
Art Tostaine, Jr.
CCA, Inc.
Jackson, NJ 08527