RE: Service and Support - Part II

[rob@xxxxxxxxx]

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Confusion.  'no longer on maintenance' might be translated from 'no longer
under warranty'.  Much like leasing a truck - maintenance is your
responsibility.  You would think that IBM would like the money of sending
you a notice 'hey, your warranty expires on xx/xx/xx.  You ought to
purchase maintenance before then.'  I don't think they do.  It's gotten to
the point that our local CE's try to keep track of warranty periods and
then do IBM's maintenance sales for them.

Rob Berendt
--
"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."
Benjamin Franklin




"Joe Pluta" <joepluta@PlutaBrothers.com>
Sent by: midrange-l-admin@midrange.com
04/08/2002 11:46 AM
Please respond to midrange-l


        To:     <midrange-l@midrange.com>
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        Subject:        RE: Service and Support - Part II


> From: Joe Pluta
>
> How much you ask?  Approximately $2300 to replace a disk drive that
> supposedly should never fail on a machine I should never own.  At this
> point, I'm going to call over to iSeries Nation and see what happens.

Actually, what really bothers me is this: what is the difference between
the
lease and maintenance?  Why are they still charging me for the lease, but
the machine is no longer on maintenance?  How did this occur?  When did I
get on maintenance, and why did it end, but the lease is still current?

I am sooooooooooo confused.

Joe

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