RE: ARGHHHHHHHHHHHHHH!

[Jim Langston <jlangston@xxxxxxxxxxx>]

Just thought I'd throw in my own story.

I hate calling IBM for anything.  I love the box, hate the buocracy,
beuocracy, bueocracy, politics.

I need to order a CUM PTF from IBM which I'm going to pay for since we
didn't have a software contract.

So, I call IBM Direct, tell them I want to order a CUM PTF.  I don't have a
contract so that'll be $185/hour to talk to them.  What?  Listen, I want to
order something from you, I don't need maintenance.  Can't talk to them
without a contract or per incident charge.  This is ludicrous, I'm not going
to pay you $185/hour to order something which I'm going to pay you anyway.
They won't talk to me, I hang up in disgust.

I called a few other IBM departments, finally get someone in who knows the
politics, says I just need to fax in my order.  So I call back IBM Direct,
get their fax order form.  Filled it out, sent it, received my CUM CD and a
bill for the amount I expected.

My question: Why in the heck didn't' the first guy at IBM Direct just tell
me to fax it in?  Yeesh.

Regards,

Jim Langston

Subject: Re: RE: RE: ARGHHHHHHHHHHHHHH!
From: "Mike Naughton" <mnaughton@juddwire.com>

Actually, my comment  was meant tongue-in-cheek -- the situation that Joe
was describing just seemed so . . . . Dilbertish? . . . . that I had to
laugh (spent last night at a school building presentation, so right now
I'm looking for laughs any place I can find them :-)

Of course, Joe has explained that things weren't quite as surreal as I
thought they were . . . .

midrange-l@midrange.com writes:
> I'm not sure
>whether you're being tongue-in-cheek or not, but you're right.