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  3. April 2002

Re: ARGHHHHHHHHHHHHHH!

Jim Langston wrote:

> Just thought I'd throw in my own story.
>
> I hate calling IBM for anything.  I love the box, hate the buocracy,
> beuocracy, bueocracy, politics.
>
> I need to order a CUM PTF from IBM which I'm going to pay for since we
> didn't have a software contract.
>

Jim,

As far as I am concerned, CUM PTF's should be free! You should only pay for the
media they came on. If you have to pay for a CUM, you are then paying for the
stuff-ups IBM did not test for and relied on their customer base to give them
feedback on. You paid for the OS and all the relevant LPP. I should not think
that you need to pay again!! UNLESS you are going through a BP and they are
charging you for their time!

Cheers.

Jan

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