RE: ARGHHHHHHHHHHHHHH!

> From: Carl Galgano
>
> Joe:
> I have had similar experiences with IBM.  It is so damn frustrating.  I
> lease a 170 as part of partners in development.  The machine is off
> lease this month and I got the paperwork from IBM credit to buy the
> thing out.  Well, of course I am not going to, I intend to roll the
> lease into a new lease for a 270.  But I do not have the time or
> intestinal fortitude to go thru all the phone calls.  My strategy will
> be to wait until they call me...... And then we can discuss the new box.
> I have never seen anything like IBM in my life.

<laughing, though through clenched teeth>

How about that.  After the ridiculous runaround I got this morning and being
unable to get someone to give me an answer, I just got an actual phone call
from an IBM technician telling me that my leased machine is off maintenance,
and that I need to get it on maintenance.

I mentioned rolling the lease, and the tech had no idea what I was talking
about.  So now I'm waiting for a fax that will tell me how much they want me
to pay for maintenance, while in the meantime I'm trying to keep my business
running.

Love, love, love the platform, but the business processes stink.

Joe